Zeacom has completed a beta programme to make its flagship contact centre software available for Lync – Microsoft’s software telephony platform.
ZCC (Zeacom Communications Center) has been deployed at Lync sites in northern Europe and Asia Pacific.
As part of the beta programme, Spotless Group, a $A2.5 billion facilities management company, migrated 600 Australian head office staff and its mission-critical IT helpdesk to Microsoft Lync without missing a call, says Sam Williams, Zeacom’s vice president marketing.
“The helpdesk supports the company’s payroll function – ensuring that more than 40,000 workers are paid accurately and on time. Spotless successfully piloted and moved its ZCC-powered call centre from the company’s old PBX to Lync in less than four weeks,” he says.
“We’ve been working on Lync for the past 14 months. It’s being driven by industry change. It became obvious a few years ago that Microsoft was getting serious about business telephony.
“Microsoft launched Lync in November 2010 as its enterprise class telephony system.”
Zeacom, which does its development work in Auckland, already had ZCC enabled for Cisco and Avaya.
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