Content interweaves at Christchurch City Council

Web-based CMS eases a bottleneck

The Christchurch City Council is benefitting from a content management system installed earlier this year.

The system's implementation manager, David Wallace, says an e-council project aimed at forming a web strategy for the council identified the need for a web-based CMS.

"We realised we had 100,000 web pages, 1500 staff and multiple business units that were using the internet and intranet."

As more information was added to the council's website, manually updating content was creating a bottleneck and the council tendered for a web content management system, choosing Interwoven's TeamSite product, Wallace says.

Several council units, including the agendas and proceedings suite on the council website and the Mayor's Office suite, are using the system. When it is fully rolled out, approximately 200 users across 40 sites will be using it.

"We plan to roll it out as we go, focusing on high volume areas," Wallace says. "There's a huge amount of legacy information on our internet and intranet sites."

The council has already reaped some immediate benefits with Teamsite moving content from non-web format onto the website, he says. "What used to take 30 minutes now takes two to five."

The Interwoven system was implemented by the council in partnership with Deloitte.

Wallace and council IS manager Phil Wright won't say much the system cost, but say the price was competitive with other offerings.

The council received more than 20 responses to its initial tender, Wallace says.

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