Airways New Zealand, the state-owned air traffic service provider in the country, has rolled out SugarCRM’s solution.
According to Paul Linton, Airways’ head of sales and marketing, SugarCRM will enable the company to better support its sales strategy, improve customer service and gain greater visibility across the organisation.
“By partnering with SugarCRM, we now have clear visibility into our sales and enquiry pipeline, and information at our fingertips to provide better service to our current and future customers. We’ve eliminated the use of over ten different spreadsheets and drastically cut down on the double handling,” said Linton.
Clint Oram, co-founder and CTO of SugarCRM added, “Airways New Zealand punches way above its weight to provide air traffic management, navigation services and communications to over a million flights across the Oceanic region each year, and we are thrilled for SugarCRM to be partnering with a world-class air navigation provider.”
Airways New Zealand is a state owned enterprise (SOE) with a staff of 750 that control all air movements within the country’s 30 million square kilometres of controlled airspace. The organisation operates under rules set down by the Civil Aviation Authority of NZ.