Public Trust, NZ’s largest provider of wills and estate administration services, is to upgrade all core IT systems in a two-year project as part of a business transformation programme to improve customer experience and enable future growth.
Intergen has been chosen as the systems integrator for the project. The company will be involved in the design, build, test and deployment activities of the technology stream.
X4 Consulting, Intergen's business consulting arm, will also provide support in the areas of programme management, business analysis and change management.
"The Public Trust is transforming its operations so we can grow and continue to be a part of important financial decisions and personal milestones in New Zealanders' lives. Growth will come by offering better service and more flexibility, so customers can access our products on their terms," said Bob Smith, CEO at Public Trust.
"In selecting Intergen we have a partner with a proven track record and capability to support an organisation like ours going through a fundamental technology change programme."
As part of the replacement of legacy IT systems, new business applications will be introduced for finance, CRM, enterprise content management (ECM), data warehousing, mobility, business intelligence and analytics. Alongside a number of Microsoft applications, Intergen will deploy its own ECM application, Cohesion, developed for use in the All-of-Government ECM panel.
Improved self service options made possible for existing products will include updating a will or adding an executor to an estate.
"The Public Trust has played a critical role in the financial security of New Zealanders since 1873," said Simon Bright, Intergen's New Zealand CEO. "Intergen is proud to be leading this project,supporting the Public Trust's vision to be easy to deal with through a modern set of solutions and services for the New Zealand public."