Dimension Data shines end-user spotlight on Kiwi businesses

“For most organisations, their biggest asset is their people, so it’s important they provide the tools that ensure employees can be productive and connected..."

Dimension Data has announced the launch of its End-User Computing Development Model (EUCDM), a tool designed to help organisation better understand the role of end-user computing within their business.

Dimeson Data NZ general manager of solutions and technology said Kiwi businesses now more than ever need to be factoring in their changing employee needs, styles and expectations when it comes to work devices and applications.

“For most organisations, their biggest asset is their people, so it’s important they provide the tools that ensure employees can be productive and connected, while remaining happy and satisfied," he says.

“Enterprise mobility strategies talk a lot about helping people to have a more equal work/life balance, but actually we’re probably more likely to bring work into our home life, rather than the other way around.

“If employees are accessing their corporate desktop or data from anywhere at anytime, whether that’s within work hours or out of them, their needs and preferences need to be considered, while at the same time ensuring it all works within the business’s ICT strategy. This is where the End-User Computing Development Model can help.”

Goode says the EUCDM also helps businesses to think about aspects such as security and connectivity – points that many businesses fail to address from the get-go.

“For example, with more users having access to your internal systems from any device, anywhere, it’s important to consider how you can guarantee security," he adds.

"Then typically with many more mobile devices in the office and across branches, network connectivity becomes vital – if the network is not set up to maintain an increase in devices, you’ll experience issues.”

The global ICT services and solutions provider believes the consultative engagement tool will help organisations learn more about end-user computing, what the impact will be on their ICT operations, and where to begin its implementation.

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According to general manager for End-user Computing Business Unit, Dimension Data Asia-Pacific, Neville Burdan, end-user computing is the integrated management and the secure delivery of application services to any user endpoint, whether that’s a smart phone, tablet, laptop, desktop - and in the future, even machines.

“Gone are the days when end-user computing was about managing a laptop or desktop,” Burdan adds.

“In today’s fast-paced workplace where employees are using two, three and even four computing devices with different capabilities, models, shapes, sizes, operating systems, and security models, organisations are coming under pressure to change their approach to end-user computing.”

While the emergence of end-user computing in organisations is in the early stages of adoption, Burdan says Dimension Data is seeing a shift in the enterprise from desktop computing to users demanding access to applications and data from any location and on any device.

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“This is how enterprise employees want to work, and its set to fundamentally change the way employees work,” he adds.

“Now, the focus is on what the user wants to achieve in terms of the business outcomes, new operating models such as self-service and automation, and new work styles such as activity-based working or smart working.

“I believe end-user computing has ushered in a real opportunity for organisations to identify business problems and apply technology solutions to solve them.”

However, Burdan claims decision-makers don’t have the time to sift through a changing vendor landscape and on the elements of end-user computing to adopt, or how to enable speed of adoption.

“This tool helps organisations understand their current end-user computing maturity (their ‘as-is’ state) as well as their future need (their ‘to-be’ state), and identify the gap between the two, which ultimately determines their solution roadmap,” he explains.

“In fact, the true value of end-user computing lies in applying it in an innovative way to achieve specific personal and business outcomes.”

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