Growing New Zealand telco Bigpipe has reported significant uptake in its unlimited residential UFB offering for Auckland, with one in four of all new sign-ups opting for the new UFB packages since launching in October this year.
“Bigpipe is experiencing an explosive period of growth with particular interest in our UFB offering," says says Oliver Smith, Head of Bigpipe, when addressing the media in Auckland today.
"For a new player in the market the positive feedback and uptake of our service has been significant.”
For Smith, he believes the key to the telco's early success stems around simplicity underpinning the core of the company’s values.
The young ISP, which launched in February this year, offers three UFB plans including 200Mbps download/200Mbps upload offering along with DSL plans which rated as the top performer in Truenet’s independent industry reports.
Further reinforcing the ISP providers’ commitment to providing ‘nothing but broadband’ the latest Truenet report for September 2014 sees Bigpipe leading the ADSL field across a range of measures including.
Key highlights include the ISP recording the least congestion at peak times, maintaining 99% of peak speeds when other provider networks slow down, while also displaying the lowest latency and fastest webpage downloads in New Zealand.
As the only ISP provider to offer exclusively online customer service based in New Zealand, Bigpipe offers an average email response time of less than 20 minutes, compared with a response time of some other ISP providers of 24 hours or more.
Smith believes the innovative and expedient customer service model is already a hit with consumers who enjoy speedy support without ever waiting on hold, being passed around departments, or read out scripted responses.
“Bigpipe’s online customer service is fast, simple and effective," he adds.
"By operating exclusively online, and via email, Bigpipe effectively prioritises all customer issues, as well as taking queries via Facebook or Twitter."