CityLink are good at providing a fairly agile installation process as well, but here is where they are failing:
• They have shown an inability to align their service portfolio to that of Chorus, or even something close to it.
Services with slower top end speeds but supposedly committed speeds (see the last point for more on that) at a much higher price are a hard sell in the SME space.
• Of CityLink’s two basic connection categories, essentially Ethernet and fibre, the cheaper Ethernet service is only available where it is available.
Buildings that are not serviced with the option today will not be tomorrow, whereas Chorus is undertaking a blanket rollout.
• CityLink’s network is getting old and they don’t have the money to upgrade it. Currently they have close to 20 buildings in Wellington connected to 100Mbps switches, so while they claim services are 100% committed, they are potentially very heavily contended, while also being slower and more expensive than UFB alternatives.
We have had a number of clients report faults that have been found to be caused by congestion on “committed” services.
Teamtalk owns CityLink, but is heavily encumbered with debt and as a result CityLink can’t even commit to upgrading their 100Mbps switches in the first half of 2015, yet alone upgrading their network to 10Gbps across the board.
Vector seems to have matched their premium fibre product pricing to Chorus’s HSNS service and decided that was as much as much modification as was required, leaving them to be a diverse path option where available and that’s about it.
However, Vector simply dump their fibre in buildings shared communication rooms (unless you almost double the standard installation coast), whereas Chorus, even for a cheap GPON service, deliver fibre to the customer premises.
Also, Vector are still charging significant fees for more than one VLAN on their connections, whereas multi-VLAN capability is often one of the factors that leads an ISP or customer to choose a premium fibre service over a far cheaper GPON connection. Chorus premium fibre (HSNS) includes the ability to run multiple VLAN’s.
Both CityLink and Vector now sell data and compete with their own wholesale clients, but data pricing has dropped so much that I doubt this has made much of a difference to their bottom lines, and any increase to revenue will be offset in part by lost business where their ISP customers have taken their business to Chorus to avoid being crossed by their own supplier.
This all adds up to Vector and CityLink waiving a white flag and saying goodbye to the SME wholesale market, with Vector instead pinning their hopes on connecting large corporates, and CityLink fast becoming an ISP looking to sell data over their own legacy fibre where possible.
Vector has substantial income from other business units, but CityLink doesn’t.
My last post talked about their being fewer ISP's in 2015 – I think the same can be said for fibre carriers as well.