Chorus rejigs exec roles to sharpen customer focus

Chorus has announced a reorganisation of its senior management roles

Chorus has announced a reorganisation of its senior management roles with CEO Kate McKenzie saying the new structure reflects the company’s “ongoing focus on improving customer experience.”  

However the only detail provided that is specific to a sharpened focus on customers is the creation of the role of general manager customer care, which is yet to be filled. Chorus says a recruitment process is underway.  

Another new role has been created, that of general manager, strategy & business operations, and Scott Newton has been recruited from Fletcher Building to fill it. At Fletcher he holds the role of group general manager, transformation and prior to joining Fletcher was the turnaround lead at Spark.  

McKenzie said his team would run the Chorus programme of work, helping drive programme disciplines, the prioritisation of initiatives and continuous improvement end-to-end across Chorus.  

“The strategy and business operations team will also have a view of what’s next beyond the current programme of work so we’re able to keep ourselves competitive and maintain a steady focus on the market,” she said.  

Chorus also announced that chief commercial officer Tim Harris has decided to move on after three years with Chorus. It has given no indication that a replacement will be found for that role.  

Following the reshuffle, the Chorus executive team, from 4 September 2017 will be:

Kate McKenzie – chief executive officer

Andrew Carroll – chief financial officer

Nick Woodward – GM product, sales and marketing

Ewen Powell – chief technology officer

Ed Beattie – GM network and field management

Scott Newton – GM strategy and business operations

Read more: Chorus appointments and resignation

Vanessa Oakley – general counsel

Shaun Philp – GM human resources

Ian Bonnar – GM corporate relations

Vacant – GM customer care  

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