With the Now Platform, customers can use ServiceNow products or build new workflow applications with no-code or low-code development tools. In the third quarter of 2019, ServiceNow’s Now Platform New York Release will optimise the platform for mobile, virtual agent, and machine learning technologies.
Slack
Slackoffers collaboration software that enables teams to work via channels, where they can access messaging, tools and files needed to share ideas and content. Channels can be separated by team, project, client, or other factors. Slack’s popularity rests on a friendly API for developers and a combination of ease and power for users.
Using Slack, companies can share channels with other organisations they regularly work with, such as clients, vendors, and partners. Communication can take place by voice or video calls directly from Slack, and there are capabilities for screen sharing and integrated file sharing. Users can drop PDFs, images, videos, and other files directly into Slack.
The Slack App Directory has more than 1,500 applications users can integrate into the platform, or they can build their own applications using application programming interfaces (APIs).
The platform has several security features, including single-sign-on via industry standard authentication protocols, support for two-factor authentication, and encryption of data in transit and at rest.
Workday
Workday provides a cloud ERP suite that spans financial management, human resource management, and business planning. Among the company’s best-known offerings is Workday Human Capital Management (HCM).
Workday HCM includes a human resource management feature that enables companies to manage the worker lifecycle, create and execute reorganisations, define and manage business processes to meet the needs of teams, and provide a social experience across all devices.
The HCM software also provides reporting and analytics, which allows users to interpret data and take action, see what’s driving metrics with contextual reports and dashboards, provide executives with insights on organisational health, and access thousands of Workday reports and analytics.
Other key features include global compliance, which helps organisations keep up with regulatory changes worldwide; workforce planning, designed to let companies optimise their workforce plans and adapt to change; and talent management, which helps organisations evaluate talent, align pay with performance, and develop future leaders.
Workday’s other major application offerings include business planning, financial management, data analytics, and professional services automation.
Zendesk
Zendesk offers the Zendesk Suite of customer service and engagement products. Among the key features are the ability to embed customer support natively on a company’s website with a Web Widget or within a mobile app, so customers can search for help, start a chat, place a call, or email the company.
Another feature is an Answer Bot, powered by AI, which automatically responds to support queries with relevant help center articles, addressing customer requests while they wait for an agent. Proactive triggers let companies send targeted and behaviour-based messages to customers. For example, triggers can help customers complete purchase by automatically reaching out with a chat.
The Zendesk Suite also offers inbound and outbound calling, so companies can receive unlimited inbound calls from customers and follow up or provide proactive support with outbound calls and keep track of calls with automatic ticket creation and call recording.
In addition, the Zendesk Suite provides skills-based routing, so companies can automatically assign tickets to the right agents based on their skills, presence, and workload.
Zoom
Zoom Video Communications provides cloud-based communications software that combines remote video conferencing, online meetings, chat, and mobile collaboration.
Users can join a conference from virtually anywhere and via any device. They can sync Zoom meetings with calendar apps and deliver enterprise-grade video conferencing from desktop and mobile devices. Meetings can be recorded locally or in the cloud, with searchable transcripts.
Zoom supports high-definition video and audio for meetings with up to 1,000 video participants and 49 videos on screen. Built-in collaboration tools allow multiple participants to share their screens simultaneously.
For security, Zoom provides end-to-end encryption for all meetings, role-based user access, and password protection.