ACC goes offshore for content

The Accident Compensation Corporation will be the first business in the country to implement a US enterprise-level content management system.

ACC chose Stellent as the preferred vendor for its new system on the basis of organisational fit and price.

Stellent is no minnow. The company, which is based in Minnesota, has as one of its biggest customers healthcare multinational Procter & Gamble, for whom it is installing a system that will let 100,000 employees move content from the multinational’s back-end system to other applications.

ACC programme office manager Bob Walton says he understands ACC is New Zealand’s first Stellent site and notes that, while local content management systems were considered, “it was the big guys who could meet the wider requirements”.

Stellent was seen as the best fit on all criteria, including price, says ACC development general manager Murray Young.

The first piece of work on the new system is a pilot of electronic case files in one of ACC’s contact centres for telephone case management. “After that, the intention is to have electronic files throughout the organisation by June.”

ACC will use Stellent 7.0, which was released in September.

The latest version includes a common user interface and single server and repository architecture for Stellent’s content management application modules.

Another major project for ACC this year is the replacement of its Pathway claim management system.

Computerworld understands a preferred vendor has been selected and that final details are being worked through.

Pathway, a bespoke system used by ACC for several years, has served it well, Young says, but it lacks desired features such as workflow.

Other ACC IT developments to be carried out this year include the implementation of Oracle 11 financials to replace SmartStream and replacing Microsoft Windows NT with XP and Office 97 with Office XP.

Microsoft will colonise several spaces presently occupied by Novell, including on the server, where NetWare will be replaced by Windows Server 2003.

Novell NDS will be supplanted by Microsoft Active Directory and GroupWise by Microsoft Outlook/Exchange.