Spotlight on IT as businesses struggle to meet KPI goals

Organisations, both large and small, are struggling to prevent IT issues before they adversely impact the business.

Organisations, both large and small, are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business.

That’s the inside industry view of IT analytics provider Continuity Software, when in revealing the 2015 IT Operations Analytics Survey, found that uptime is the leading KPI for IT operations, used by 89 percent of respondents.

Furthermore the survey, based on 200 organisations, reports that fifty-one percent of respondents track uptime in real-time, while 19 percent track it daily.

In addition, organisations are least likely to monitor KPIs in the cloud environment (only 20 percent do so). In contrast, more than 70 percent of organisations monitor KPIs across their networks, databases, applications and storage.

"Although KPI tracking is becoming more and more sophisticated, the fact that less than a third of organisations are meeting their KPI goals is concerning," says Doron Pinhas, CTO, Continuity Software.

“Organisations could meet their KPI goals more consistently - and avoid critical issues - if they used better analytics tools more often and more widely, particularly in the cloud.”

Meeting KPI goals?

According to the report, only 29 percent of respondents consistently meet or exceed their KPI goals while 46 percent of respondents meet their goals most of the time, and 13 percent meet some of them.

Organisations detect and address an average of only 57 percent of critical IT issues before they impact the business with businesses more likely to meet their KPI goals if they frequently track configuration consistency across more IT domains.

Pinhas says IT Operations Analytics tools are more commonly found in large organisations, with 47 percent of organisations with over 10,000 employees use them, compared to 32 percent of smaller companies.

Also, 76 percent of executives who use IT Operations Analytics find these solutions helpful or extremely helpful in early detection of IT issues.

In conclusion, IT executives believe the best way to improve operations excellence is to use better tools for measurement and analysis (28 percent), use tools to enforce IT best practices (28 percent), or use tools to detect cross-domain IT configuration issues (22 percent).