UPDATED: Vodafone under the pump as Kiwis wake up without internet
- 28 January, 2016 07:58
New Zealanders throughout the country have woken up to no internet this morning, as Vodafone battles to fix problems on its fixed and mobile networks.
Vodafone customers in both the North and South Island - including Auckland, Christchurch and Dunedin - took to social media to air their frustrations, with the telco insisting the issue is of the “highest priority.”
“Some Vodafone customers are currently experiencing problems with mobile broadband connections and are unable to browse the internet,” an emailed company statement read.
“This matter is impacting some people at various locations across New Zealand.”
Vodafone says it was first alerted to the issue at 4am this morning, with problems seen on both the fixed and mobile networks.
“Our teams started work immediately to assess the impact and return services to normal,” the statement added.
“We are confident that the issue has been resolved for fixed network customers. We are still working on the mobile broadband and aim to have affected customers returned to normal service as quickly as possible.”
The telco says that as soon as the impact of the outage was evaluated and escalated within Vodafone, an automatic message was put in place at the company’s contact centres to advise customers.
“This message will be updated periodically,” the company added.
“A notification for customers has also been placed on Vodafone Community and posted to social media.”
Vodafone says the next update will be issued at 11:00 am, or sooner as the issue is resolved.
Updated: At 11:00am Vodafone advised customers impacted by a loss of mobile internet connection, that the issue has been resolved.
"Access to the internet and the use of apps on mobile devices should have returned to normal operation for these customers," a statement read.
"We apologise for any inconvenience this has caused to our customers. This information will be updated shortly across our Vodafone contact centres, Vodafone Community and posted to social media."