Spark expands telecoms offering to government agencies

Spark has added contact centre, unified communication, cloud security access brokerage and site connectivity to its Telecommunications as a Service (TaaS) portfolio, saying the move will strengthen its ability to offer TaaS to government agencies.

 Spark Digital CEO Jolie Hodson, said the services would enable government agencies to increase productivity, reduce business expenditure, enable remote working and deliver better services to New Zealanders.

“The expansion of our TaaS portfolio means our plethora of experience in voice can now be transferred to government agencies looking for a broad range of common capability offerings,” she said.

Spark’s TaaS services now include Cisco’s hosted collaboration solutions, Microsoft Skype for Business and Genesys’ PureCloud cloud based contact centre. PureCloud was developed by Interactive Intelligence, acquired by Genesys in December 2016.

Spark said PurCloud would enable eligible agencies government agencies of all sizes to change they way manage customer interactions in ways that were both cost-effective and scalable.

Genesys ANZ vice president, Gwilym Funnell, said PureCloud offered low up-front capital requirements, simple deployment, high levels of security and responsive scalability.

Spark says it already delivers TaaS services to over 160 government agencies.