Stories by Stephanie Overby

So Long IT Specialist, Hello Full-Stack Engineer

GE Capital is rethinking the way it does IT and looking to well-rounded technology professionals to keep pace in a fast-changing business environment.

Smaller, Shorter-Term Deals Shake Up IT Outsourcing Industry

It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.

Shout.tv Live Events App Ready to Tackle the Super Bowl

Shout.tv wanted to attract millions of fans of sports and other live events to play sponsored trivia games for cash and prizes. But each game was like a DDoS attack on its data centers. As a solution, the company turned to a distributed database management system called NuoDB.

Red Hat Takes Customer Service to Next Level With Predictive Analytics

Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

5 hybrid IT roles your business needs to succeed in 2014

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.

How to Get Your Documents Under Control

An events-planning business moves from a time-consuming, manual process for creating documents to one that uses HP Relate templates.

Portfolio Management Isn't Just for IT Anymore

Hallmark Cards and others are applying portfolio management tools to run consumer product development and seeing competitive advantage.

5 IT Outsourcing Tips in the Wake of Infosys's Visa Fraud Settlement

Following the Infosys visa fraud $34 million settlement, IT outsourcing customers should take these five steps to protect themselves. Here's a look at what outsourcing customers need to do.

4 Tips for Building a Productive Relationship with Marketing

One IT leader with a background in marketing offers advice for bridging the two worlds.

How Emerging Technology Fights Fraud in the Call Center

To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

How UC drove sales, rescued customers from voicemail hell

EMSL discovered how un-unified it seemed to its customers when a UC project that forwarded calls to employees' mobile devices proved the secret to winning back business.

India's massive blackout tests outsourcing providers

IT service providers in north and west India were largely unaffected by blackouts that hit 600 million people. But the threat of global power shortages means you should take steps to ensure you're protected -- regardless of where your outsourcing provider is located.