Stories by Rodney Gedda

ING's SOA route drives up service delivery

The Asia Pacific region for global financial services giant ING is now reaping the benefits of a move to a service-oriented architecture in the form of new and improved service delivery channels for customers.

Melbourne medical institute takes Kiwi spam cure

With as much as 90% of its inbound email classified as spam, the McFarlane Burnet Centre for Medical Research and Public Health in Melbourne has signed up to a New Zealand hosted mail filtering service to cut back the deluge.

Australian state to upgrade e-health system

More than two years after Victoria’s Human Services Directory (HSD) went live, the state Department of Human Services has outlined its plans to extend the application’s functionality in a new three-year contract.

HP targets BI space after Mercury Interactive buy

Little more than six months after its acquisition of Mercury Interactive propelled it into the business technology optimisation space, Hewlett-Packard’s software unit is preparing to go after the data warehousing and BI space with an integrated hardware and software platform.

Remote IT support overcomes tyranny of distance

Western Australia’s sparse population has forced the state government’s various IT departments to aggressively pursue remote monitoring and management solutions to reduce the need for on-site support staff at schools and police stations.

Windows Vista ‘over-hyped’ says Torvalds

With the imminent release of Windows Vista to consumers this month, Linus Torvalds, the father of Linux, has claimed Microsoft’s latest desktop effort is over-hyped and not a revolutionary advance.

Vista uptake will be laggardly, says analyst

Sydney-based IT analyst firm Hydrasight has delivered a dim forecast for the adoption rate of Windows Vista, predicting businesses will question the value the new OS can provide.

Buzz as Hive goes virtual

Virtualisation has risen to prominence as a method for improving hardware utilisation, but one Australian software company is using the technology to reduce the integration effort required of its applications.

Google's slack approach to server management

Maintaining a large number of Linux servers to power its search and web application services is at the heart of Google’s business and, until now, has remained a closely guarded secret.

Australian DoD defends Kaz outsourcing deal

The Australian Department of Defence has defended its outsourcing relationship with Kaz, claiming steps have been taken to clear a backlog of help-desk requests that escalated during a “demanding period”.

Banking on Linux pays off for National Australia Bank

A shift to Linux-based grid computing at the National Australia Bank (NAB) has opened the gate to a more agile IT infrastructure and dramatically reduced maintenance costs, according to one of the bank’s senior technology strategists.

Australian Tax Office seeks relief in CRM

The Australian Tax Office is approaching the end of the second phase of its A$450 million (NZ$538 million) change programme by extending its CRM system to more than 7,000 staff and consolidating 180 case management systems.

[]