SolNet in driving seat for iPlanet
Sun Microsystems agency SolNet is likely to take full responsibility for iPlanet products in New Zealand after AOL officially exited its partnership with Sun.
Sun Microsystems agency SolNet is likely to take full responsibility for iPlanet products in New Zealand after AOL officially exited its partnership with Sun.
IPONZ has been testing renewal feature
There may be no clear-cut link between good customer service and profitability
Sometimes you find out unpalatable truths when you ask your customers what they think of you.
“Latent” demand for Dynamics
A lot of the “really good” people are still overseas
New Zealand companies are investing heavily in customer relationship management systems to better retain customers and increase sales to them, though neither aim is being well achieved, according to a new survey.
Keeping control over the buying process should help you choose the right customer management application to fit your business. Mark Broatch finds out how.
Establishing a “360-degree” view of information is the underlying mantra at Industry New Zealand (INZ). Its attitude to clients is no different, says IMT (information management and technology) manager Phil Hayward.
No problem
More rigorous cost recovery for internet ads than in the past
TV executives have called for government intervention ranging from light-handed regulation to “benevolent dictatorship” to further the cause of digital television.
Gartner says a fully integrated SCM suite is not available from a single source, “despite vendors’ marketing messages and long lists of partnerships”.
So IBM is to defrost some $US129 million of cold, hard cash to absorb Californian company CrossWorlds, which sells customer management and supply chain software.
My first view of London was a freezing, foggy sky through the windows of a train that had just emerged from under the city-sized concrete warren that is Heathrow airport.