Stories by Gerard Norsa

New approaches to IT service management

Digital organisations such as Tabcorp and REA Group are extending their ITSM practices and techniques beyond the traditional and entrenched ITIL framework.

Open source developer wins government grant

Open Source Victoria (OSV) will attempt to harness support from high school enthusiasts and take its message to all corners of the state after winning a A$50,000 (US$35,800) grant under MultiMedia Victoria's Next Wave program.

Lay of the LAN

Charismatic, successful, determined and a good bloke, LAN Systems general manager Nick Verykios makes a point of having something interesting to say. After an hour at the table, Gerard Norsa came away convinced that distributors are as relevant today as they have ever been.