Stories by Computerworld NZ staff

Xero sales operations breaking even, CTO to relocate to US

Xero’s direct sales operation in New Zealand, the UK and Australia is now breaking even, and overall, the company is on track to break even this year, co-founder and CEO Rod Drury told the company’s investor presentation in Wellington yesterday.

Air New Zealand extends contract with IBM

IBM and Air New Zealand have signed a deal to extend its longstanding relationship for five more years. IBM will continue to provide business and technology services to support the airline’s expanding global business despite the bad turn the relationship between the two companies took last year when a mainframe crash crippled services and disrupted thousands of passengers.
In October last year, Air New Zealand chief executive Rob Fyfe lashed out at IBM in an internal email. Air New Zealand CIO Julia Raue later said the disruption was casued by "unclean" shutdown of systems for UPS maintenance. When the systems were re-started data corruption and reboot issues were experienced across various platforms.

Air New Zealand, Tex Edwards collect major TUANZ awards

The Telecommunications Users Association of New Zealand has delivered its annual awards, with Air New Zealand the big winner and 2 Degrees' founder Tex Edwards collecting the chairman's award.
If there was a theme of the awards, held in partnership with IDC and major sponsor Voco, this year it was that while broadband and telecommunications infrastructure are vital, it's the applications that use such infrastructure that deliver real economic benefits.

Telecom exports 250 jobs to the Philippines

Telecom is shifting 250 contact centre jobs from New Zealand to the Philippines.
Telecom will restructure six of its contact centres, with the loss of 250 positions to Manila over the next 18-months.

Fonterra shifts to Gen-i for telco services

Fonterra has gone live with the first of what it calls its direct telecommunications infrastructure services through Telecom's IT services unit Gen-i.
Gen-i will provide wide area network (WAN) infrastructure and management services for Fonterra’s New Zealand and Australian sites, and desk telephony for the company's 47 global sites. Local area network (LAN) services for the New Zealand and Australian sites will shift to Gen-i later this year.

CIO on trial: Otago DHB fraud case in High Court

The former CIO of the Otago District Health Board is facing fraud charges in the Dunedin High Court in a trial scheduled to last three weeks.
Mike Swann and a Queenstown-based associate, Kerry Harford, each face three charges alleging $16.9 million in fraud relating to IT licences and support contracts.

Kiwi insurer Pinnacle Life wins US innovation award

Auckland-based online life insurance provider Pinnacle Life has won a technology innovation award in the US INNovator Awards, organised by the Insurance Networking News, a publication for the worldwide insurance industry.
Pinnacle Life was awarded the 2008 INNovator of the Year award in recognition of its website,, which provides electronic underwriting, and offers consumers immediate online life insurance cover.

Telecom names network, wholesale CEOs

Telecom has announced the leadership of two of its operational units.
Mark Ratcliffe, currently chief operating officer technology and enterprises, has been appointed CEO-designate of Telecom's network business, or Access Network Services.