Telecom announces closure date for CDMA network
Telecom will switch off its CDMA mobile network on 31 July 2012, the company confirmed today.
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Telecom to credit customers affected by metering error
Telecom has announced that a glitch in its broadband usage metering software has resulted in some customer's allowance being incorrectly metered.
In a statement today, Telecom says: "The error means that since November approximately seven percent of customers may have reached their data cap earlier in the month than they should have."
The seven percent figure amounts to approximately 40,000 customers. -
Smartphones, cloud are growth areas for Gen-i: Reynolds
Smartphones now account for 37 percent of Gen-i’s mobile business, Telecom head of retail Alan Gourdie said at Telecom’s second half-year results presentation in Auckland today.
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Telecom moves to reassure customers over database security
Telecom has acknowledged a possible fraudulent use of login details, which may have allowed a telesales company access to a database containing more than 2.1 million customer names.
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Telecom readies chat, virtual hold as NGT rollout nears
Telecom is preparing to introduce a slew of new customer service technologies leading-up to the deployment of its new Siebel-based customer relationship management system next year.