Telecom affected by technical issues
Major telecommunications provider Telecom is suffering from technical issues that has brought down its call centres, online services and internal networks today.
Major telecommunications provider Telecom is suffering from technical issues that has brought down its call centres, online services and internal networks today.
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
Steady progress is being made on a charter for New Zealand’s call centres, says Telecommunications Users Association chief Ernie Newman.
Company in final stages of a number of deals
Staff attrition has fallen from 25% to around 15%