Technology runs the world these days, but CIOs don't. More often than not when a business's mission is on the line, CIOs instead encounter the type of reaction Toyota Motor Sales USA VP and CIO Zack Hicks got from one fellow executive during the height of the company's vehicle recalls in 2010: Our hair's on fire; we don't have time for an IT project.
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When everyone is touting the value of partnerships, how do top CIOs distinguish a true strategic partnership from the many service provider, supplier and competitor arrangements?
As CIO of Salesforce.com, Kirsten Wolberg leads the IT organization responsible for building and maintaining the global technology infrastructure and business applications for all employees and business units. Salesforce.com has a strong company culture and makes on-boarding a priority. For Wolberg, hiring the right talent and getting them productive quickly is key to delivering technology services to this rapidly growing, global company.