Telcos' customer service improving, but work remains: Comms Alliance
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).