Pyrios to offer Avaya cloud UC and contact centre services
Avaya has made its cloud based unified communications and contact centre services available in New Zealand, through long time-partner, communications technology specialist Pyrios.
Avaya has made its cloud based unified communications and contact centre services available in New Zealand, through long time-partner, communications technology specialist Pyrios.
Gen-i has partnered with Interactive Intelligence Group to offer the latter’s contact centre suite Customer Interaction Center (CIC) as a fully managed on-premise or cloud solution for the NZ market.
Zeacom, a provider of contact centre and business automation solutions, will launch version 7 of its Zeacom Communications Center (ZCC) solution next month.
The Australian Competition and Consumer Commission (ACCC) is to deploy a new contact centre solution to help the agency cope with an expected large increase in calls prompted in part by the launch of the carbon tax mid next year.
Centre expected to eventually employ 300 to 400 staff
This report looks at the five-year cost comparisons for technology infrastructure deployment.