gen-i - News, Features, and Slideshows


  • Gen-i hires former CIO to push healthcare business

    Gen-i has signalled its intentions to play a part in the upgrading of New Zealand’s health IT and networking infrastructure by appointing former Hawke’s Bay District Health Board CIO Jo-Ann Jacobson as health business development manager.

  • Gen-i wins Eden Park ICT contract

    Gen-i has been awarded a contract to provide ICT infrastructure, including voice and data services based on Telecom's XT network, for Eden Park. The technology will be a fundamental component next year's Rugby World Cup.

  • Gen-i completes latest restructure

    Gen-i has completed the last parts of its organisational restructuring, which it describes as a realignment rather than a fundamental change.

  • Gen-i's RuralZone may apply for public funding

    Gen-i is likely to apply for Government funding to help set up its RuralZone internet portal, which will provide a single, web-based repository for farmers to store and share farm data.
    The Telecom subsidiary and its partners — TruTest, FarmHQ and Anzco Foods — may seek funding from the Agriculture and Forestry Ministry's Primary Growth Partnership scheme for RuralZone, Gen-i rural market manager David Walker says.

  • Gen-i extends Freightways deal

    Freightways Limited has signed a three year ‘whole of business’ telecommunications contract with Gen-i that extends its existing relationship to include mobile solutions delivered via Telecom’s XT Mobile Network.

  • Gen-i announces rural technology initiative

    Gen-i has entered into a partnership with several agriculture sector organisations to develop RuralZone, a cloud-based information resource for rural businesses and organisations.

  • Gen-i to launch iPhone sales, support

    Telecom is preparing to sell and service Apple's iPhone from Monday.
    Telecom's ICT services unit Gen-i will provide the service for clients wanting to purchase and set up iPhone devices.
    "The new process aims to improve the service experience for our clients, by providing an efficient supply of iPhones to clients where there is no alternate Telecom device that meets their needs," Gen-i told Computerworld in a statement this morning.
    "It also allows clients to take advantage of Gen-i’s extensive plans for its business clients."
    Gen-i says it does not support the device, guarantee it or provide replacement services directly. 
    "The process has been put in place to ensure we are delivering the best client experience we can without a formal carrier agreement between Telecom and Apple."
    However, when a user buys an iPhone they usually register it through iTunes before use. The statement from Gen-i does not cover how this aspect of iPhone sales is being managed without a formal carrier agreement.
    It is possible to run an iPhone on Telecom's XT network, however, by inserting an XT SIM card and changing one setting on the phone, the access point name (APN). Computerworld queried how this is managed in Gen-i's sales process and received the following response: "We understand iPhone users on XT have successfully registered their devices with iTunes."

  • Gen-i benefits from telepresence videoconferencing

    Saving on travel costs and time was the core of the business case for telepresence installations in Telecom division Gen-i’s major offices, but with just over a year’s experience of the medium the company has found it is holding productive meetings that would not have been possible or even thought of with physical travel.
    More short meetings are held where a “reasonable sized group of people” reviewing a plan or progressing a project can hold direct discussions with one another and the managers to whom they report, rather than sending one of their number to another centre to represent the team.

  • Gen-i margins improve

    Telecom's IT services unit Gen-i has reported improved margins, fulfilling to some extent a demand CEO Paul Reynolds made shortly after his appointment.