Genesis Energy beats billing change deadline
Agile development and the lessons learned by Australian utilities were vital to Genesis Energy’s quest for a new billing system — and helped it implement the project in just nine months.
Agile development and the lessons learned by Australian utilities were vital to Genesis Energy’s quest for a new billing system — and helped it implement the project in just nine months.
A server outage at Genesis Energy yesterday disrupted customer payments, leaving the company unable to accept credit cards or "InCharge" pre-pay payments.
Genesis Energy used to have a huge problem with human error and incomplete work orders, but automating work with Field Services System (FSS) is getting the job done much better.
Genesis Energy’s Field Services System (FSS) aims to better manage work orders and also improve customer service.
Security solutions provider Symantec is developing a new security product for consumers and small businesses. The product, code-named Genesis, is an integrated software application that updates continuously online, says Symantec.