Farmside stakes its future on new Spark Digital interactive call centre
“Our customers are the most important factor in our planning process and we now have the ability to scale and adapt to meet changing digital trends.
“Our customers are the most important factor in our planning process and we now have the ability to scale and adapt to meet changing digital trends.
Gen-i has partnered with Interactive Intelligence Group to offer the latter’s contact centre suite Customer Interaction Center (CIC) as a fully managed on-premise or cloud solution for the NZ market.
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.