ip telephony - News, Features, and Slideshows

• National Health and Medical Research Council seeks IP telephony

  The National Health and Medical Research Council (NHMRC) wants to replace an “ageing” phone system with IP telephony, according to a request for tender posted Tuesday.

• VoIP enhances Hobsons Bay customer service

  A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

• Plan-b opens Hamilton recovery centre

  Business recovery service provider Plan-b opened its first facility outside of Auckland this week in what it says is the start of a nationwide rollout.

• IP telephony: it’s all about the people and the planning

  Simon Nicholson, product development manager of transition services at Telecom, gives some practical recommendations to make the move to IP communications as successful as possible for companies.

• Avaya to open office in New Zealand

  Lucent spin-off Avaya, the world’s largest internet protocol telephony provider, plans to open a New Zealand office in the next few months, says the company’s Asia-South Pacific managing director, Carlton Taya.

Whitepapers about ip telephony

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  Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost

  In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.

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  Harte Hanks Research: Customer Loyalty Study IP Telephony System Manufacturers