ITIL - News, Features, and Slideshows

News about ITIL
  • Skeptic petitions UK govt to free ITIL

    New Zealand consultant Rob England, a self-described IT skeptic, has launched a campaign to persuade the UK government to open up the rights to the widely-used IT Infrastructure Library (ITIL) service management framework, in line with its general policy of releasing government data and other intellectual property under an open licence.

  • Australian science body reaps benefits of ITIL

    The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.

  • ITIL a perfect drop for alcohol giant

    Pernod Ricard, maker of Absolut Vodka, Kahlua and Wild Turkey, has bridged the Tasman Sea to unify its separate Australia and New Zealand service desks.

  • ITIL gets university's IT support back on track

    Murdoch University in Western Australia is currently winding up an ITIL deployment that began late last year and has since "revolutionised" the way the university's IT support and services department manages its IT processes and assists its thousands of end users.

Whitepapers about ITIL

  • How To Troubleshoot a Server Problem

    Troubleshooting servers is a fine art, but there are some methods and tips to get things running smoothly, quickly and easily. ITIL methodology delves into how to troubleshoot a server or a related issue more deeply, but the general theme is to narrow down the problem as quickly and efficiently as possible. Take a step back and think about how to logically resolve an issue during an outage. For example, if a user complains that they can’t access something, find out if other users have the same issue, eliminating the possibility that the problem is localized to a single end-user device.