Aiming to help organizations cut through confusion in the data center infrastructure management market and prepare them for the impact of cloud, mobility and big data, HP is offering four new consulting services.
itsm - News, Features, and Slideshows
While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.
Whitepapers about itsm
Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead.