New approaches to IT service management
Digital organisations such as Tabcorp and REA Group are extending their ITSM practices and techniques beyond the traditional and entrenched ITIL framework.
Lean - News, Features, and Slideshows
News about Lean
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Agile, Lean methodologies aren't about cost-cutting
Organisations that are looking to process improvement methods in the current economic environment are too late, as the economic tide might turn before such moves deliver cost benefits, says research firm Ovum.
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Opinion: Toyota's 'lean' model tackles IT complexity
Every organisation has customer satisfaction, operational excellence or financial performance as one of their main drivers of corporate strategy.