A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
Online constituent services, security, privacy, data integrity and 24/7 operations are already on the lengthy to-do lists of busy government IT workers. Should Web 2.0 features be added to those lists and become another integral part of the online services government provides?
A row has broken out between Local Government New Zealand and a company that commissioned research that apparently shows more than half of city and district councils routinely fail to comply with their own resource consents.
'Affordable' software crucial for community ICT use
The local authorities of Auckland – seven territorial local authorities and the regional council – have achieved a “high measure of co-operation” in establishing some common standards and a single regional portal.