Measuring IT security risk and the effectiveness of corporate defences can be a difficult and somewhat imprecise task. But that shouldn’t be an excuse for not trying to gather such metrics, IT managers said at the annual RSA conference in San Jose, California.
1. As a percentage of overall capital spending, IT averages around 50%.
ISBSG, generally known as 'icebag', is a project management benchmark that can help with software development, says metrics specialist Ewa Wasylkowski
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.