Tech and trust will be top drivers for customer loyalty in 2030 - study
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
In 10 years, smart machines will handle majority of customer engagements - will brands run the risk of trading empathy for efficiency?
The 2016 Global Information Security Survey presents critical insights for New Zealand organisations, as emerging technologies and risk frameworks become key components of cybersecurity.
“Omnichannel is the single biggest trend transforming the retail industry right now,” says CEO Vaughan Rowsell at the launch of Vend Ecommerce.
Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.