outsourcing - News, Features, and Slideshows

• INSIGHT: Outsourcing services vs. software - Is there really a difference?

  "There’s little doubt agencies of all sizes are fingering their worry beads, even as clients increasingly look for outside help."

• IBM, Deloitte bring Big Data to risk management

  IBM and Deloitte are betting that computers can understand reams of financial regulatory guidelines more thoroughly, and speedily, than humans.

• Capgemini to expand in North America with $4B acquisition of iGate

  French IT services company Capgemini is to acquire iGate in the U.S. for US$4.0 billion, in a bid to expand its presence in the North American market.

• Infosys invests in cloud, health monitoring market

  Indian outsourcer Infosys has made an acquisition in the area of cloud computing and invested in a personal health monitoring company as it tries to move into high value products and services.

• Tata gives employees anniversary bonus, cuts into profits

  India's outsourcing industry needs to hire and retain staff in big numbers to keep business humming, so for the 10th anniversary of its initial public offering, Tata Consultancy Services announced a one-time "special reward" for its employees.

• Red Hat Takes Customer Service to Next Level With Predictive Analytics

  Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

• Where the US presidential candidates stand on tech issues

  The 2008 presidential election gives CIOs and other IT executives a choice of two major-party candidates who are interested in technology-related issues. While the US economy and the war in Iraq have dominated the debate between Republican nominee Senator John McCain and Democratic nominee Senator Barack Obama, they have also hit on such IT hot buttons as telecommunications and tech jobs.

Whitepapers about outsourcing

• 

  Contractor access: Mitigating security and risk issues

  Today’s workforce is expanding to include a growing number of contractors, despite high-profile security incidents. This paper identifies how to mitigate risks in what’s often a necessary business decision. · Many businesses don’t really have the luxury of asking, “can we afford the risk of a contractor?” · Companies like Target, Cogent Healthcare, Stanford Hospital, Beebe Healthcare and even the EPA have had breaches that were the result of “temporary” access · A substantial roadblock to productivity is granting them access to necessary systems, which in many cases house sensitive information

• 

  A blended future: The changing mix of IT service delivery and consumption