outsourcing - News, Features, and Slideshows

Features

• Red Hat Takes Customer Service to Next Level With Predictive Analytics

  Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

• Where the US presidential candidates stand on tech issues

  The 2008 presidential election gives CIOs and other IT executives a choice of two major-party candidates who are interested in technology-related issues. While the US economy and the war in Iraq have dominated the debate between Republican nominee Senator John McCain and Democratic nominee Senator Barack Obama, they have also hit on such IT hot buttons as telecommunications and tech jobs.