The latest in ICT systems can be of no use when your staff don’t know how to use them effectively. With the right investment in training staff, even the slightest bit, can result in surprising gains and improved productivity.
New compliance requirements are driving a surge in electronic records management tenders and deals in government agencies.
Records management has always been technology-intensive, says Virginia Jones, certified records manager for the 400,000-customer Department of Public Utilities in the state of Virginia.