Siebel - News, Features, and Slideshows

• Mixed findings in Privacy Commissioner's Vodafone report

  The Privacy Commissioner’s report into the alleged privacy breach of some four million Vodafone customers’ billing and call records has found failings on the telco’s behalf.

• Telecom readies chat, virtual hold as NGT rollout nears

  Telecom is preparing to introduce a slew of new customer service technologies leading-up to the deployment of its new Siebel-based customer relationship management system next year.

• Siebel slide raises questions about Oracle's strategy

  The people at BEA better hope they don't end up like Siebel.

• Siebel On Demand to become 'social CRM'

  At its OpenWorld conference in San Francisco, Oracle announced an upcoming version of its Siebel CRM On Demand service that will include social networking features reminiscent of consumer portals such as Facebook or MySpace.

• A mismatch made in heaven: Siebel meets MYOB

  The software as a service model (SaaS), where applications are hosted online and delivered to users through a web browser, is changing the face of corporate computing. But at one Auckland company the model is allowing the unthinkable: the integration of top-end CRM system Siebel, now owned by Oracle, with the ubiquitous small- and micro-business financial software package MYOB.

Whitepapers about Siebel

• 

  Oracle Service Cloud Integration with Oracle Siebel Service

  Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.