The move comes as competition has intensified among global technology companies to dominate the market for voice assistants, which are commonly housed in smart speakers and mobile devices.
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Since mid 2017 Spark has reduced its customer service costs by 25 percent and call volumes to its contact centre by 33 percent through the use of human online chat and virtual assistants – chatbots.
The device's published specifications did not mention a microphone, however the updated product page now mentions one.
Liz Maguire, head of digital and transformation at ANZ Bank, says Jamie, the avatar, provides vital lessons on digital inclusion and innovation