Call resolution times for Inland Revenue Department (IRD) of New Zealand customers who have registered for its biometric service take one minute faster than those who have not registered, said IRD contact implementation service manager Jared Mortlock.
To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.
You've heard such stories. Mat Honan, a reporter for Wired magazine had almost his entire digital life erased when a fraudster used social media account information to trick Apple and Google into allowing him access to Honan's account information.