Customer focus in IT critical to business success: CommBank's Harte
Businesses must use technology to increase focus on the customer or risk failure, according to Commonwealth Bank CIO Michael Harte.
Businesses must use technology to increase focus on the customer or risk failure, according to Commonwealth Bank CIO Michael Harte.
A former CIO at Woolworths Australia has had further charges laid against him, following his original arrest in February for allegedly receiving almost A$4 million (NZ$4.5 million) in kickbacks during the awarding of multi-million dollar IT contracts in the 1990s.
If you are looking for an example of how an IT-led transformation can build shareholder value, you could do much worse than look at Woolworths in Australia.
Retail giant Woolworths has started bringing the successful supermarket supply-chain systems it has developed over the past decade in Australia to its other lines of business, including its New Zealand supermarkets.
Managing disparate technologies and providing technical support to the online shopping operation are the main tasks Woolworths’ new IT director says he will shoulder in the role.