600 million market as Zendesk partners with Facebook to power businesses on Messenger
“Messenger has changed the way people communicate with their friends, and now it’s opening new opportunities for businesses to interact with their customers."
“Messenger has changed the way people communicate with their friends, and now it’s opening new opportunities for businesses to interact with their customers."
“Just because teams or businesses are in the same industry does not mean that the way they deliver customer service are always comparable."
Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps.
Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.
Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
The state of enterprise tech has moved from company-centric to user-centric, and IT leaders -- faced with fickle consumer-business users -- must learn to understand 'the need' not 'the ask.'