​Broadening of horizons prompt Govt telco selection for growing Agile

“Agile’s work at ACC and NZTA ticked the boxes for our ability to work in large highly-sensitive environments."

Business communications integrator Agile says new investment in services and technical support for multi-vendor environments helped secure its appointment to the Telecommunications as a Service (TaaS) Government ICT common capability panel.

As reported by Computerworld New Zealand, the trans-Tasman operator - best known as an Avaya specialist - was appointed along with 11 other suppliers to The TaaS supplier panel.

Agile operates 24/7 network operations centres in Auckland and Wellington and will deliver a range of services to government agencies, including quality management, workforce management, customer analytics, performance management, customer feedback surveys, and consulting and transition services.

Agile CEO Robyn O’Reilly says a decision in 2014 to broaden the company’s services to multi-vendor environments and deliver them from the cloud ensured Agile would meet the specific needs of government agencies.

“Agile’s work at ACC and NZTA ticked the boxes for our ability to work in large highly-sensitive environments,” she says.

“But more than that, our expertise in complex multi-vendor environments and omni-channel service delivery puts us in the box seat to help government agencies deliver better public services.”

Last year Agile extended its partnership with contact centre software provider NICE to deliver on-demand contact services from a local cloud.

It’s familiar territory for the one-time Avaya distributor, who in 2013 launched Virsae - a cloud-based service that manages unified communications and call centre environments.

“We’re pleased to play a role in Government strategy for telecommunications as a service,” O’Reilly adds.

“We’ve worked in large complex telecommunications environments for the past 15 years. It never gets easier.

“The lines between telecommunications and IT have blurred, and it’s entirely sensible for clients to change their focus to designing the kind of engagements their customers expect, leaving the complexities of delivery to experts like Agile.”

According to Economic Development Minister Steven Joyce and Internal Affairs Minister Peter Dunne, the All of Government contract, formed to provide a range of cross-government telecommunications and managed security services for government agencies, will save taxpayers at least $20 - $30 million within the first two years.

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