Telecommunications - News, Features, and Slideshows


  • ISPs: Bigger is not better, Consumer NZ survey finds

    Consumer NZ has released the results of its latest survey on consumers’ experience with telcos and internet service providers, saying the two largest ISPs, Spark and Vodafone, trailed the field in customer satisfaction.

  • Earthquake brings down 111 service

    The 7.5 magnitude earthquake that struck the South Island in the early hours of Monday morning created widespread disruption to communications services, including briefly disabling the national 111 service.

  • Telco groups hit back at Commerce Commission report

    The Telecommunications Forum (TCF) – the body representing New Zealand telcos – has hit back at the Commerce Commission’s report of an increase in the number of complaints from consumers about their telecom services, claiming that the industry is delivering “world class” service.

  • Telcos top consumer complaints rankings

    Telecommunications along with domestic appliances was the most complained about industry in 2016, according to the Commerce Commission’s 2016 Consumer Issues Report, released on 27 September.

  • Vodafone scores two Government telecoms contracts

    ​Vodafone has been awarded contracts for the delivery of telecommunications services to two government agencies – the Ministry of Justice and Ministry of Business, Innovation and Employment (MBIE).

  • TeamTalk taps Cameron Partners for strategic review

    NZX listed telco, TeamTalk (NZX: TTK) has engaged investment banking advisors, Cameron Partners, to work with both its board and incoming CEO, Andrew Miller, to assist with a review of its strategy and the evaluation of options.

  • Vodafone launches youth-focussed prepaid services

    Vodafone has launched a new prepaid mobile offering for the youth market, Vodafone Mates, claiming it gives customers more control and flexibility over how they use their smartphones than current offerings.

  • Chorus seeking 250 techies

    Chorus says it is struggling to recruit technicians and support staff needed to meet the demands it faces across its copper and fibre business, despite having added almost 2000 people to its workforce since 2011. It wants to add another 250 technicians and support staff by the end of the year.

  • Options for fixed line telecoms regulation out for discussion

    As part of its review of the Telecommunications Act 2001, the Ministry of Business, Innovation and Employment has released an options paper seeking feedback on its proposed ‘utility-style’ framework for regulating fixed line communications services provided on the ultra-fast broadband network and Chorus’ copper network after 2020.