crm - News, Features, and Slideshows

News

• Vodafone reseller opts for SaaS CRM

  Don’t be dogmatic about processes, advises DigitalMobile’s chief operating officer, Justin Lobb.

• SAP unveils Web 2.0 look for its CRM tool

  SAP, looking to reduce the complexity of its customer relationship management software, last week unveiled an up­grade that adds support for Web 2.0-style user interfaces.

• EDS court case wiped up to $19 million from Sky balance sheet

  TV and broadband firm British Sky Broadcasting saw up to £7 million (NZ$19 million) wiped from its balance sheet in the three months to Sept. 30, thanks to an ongoing lawsuit against EDS.

• Warriors to manage fans with web-based CRM

  The Warriors rugby league franchise plans to install a new CRM system next year, using StayinFront software that is being rolled out across all the clubs in the National Rugby League (NRL).

• Police ditch CRM tender

  Police have cancelled a tender for a web-based CRM (customer relationship management) system because the preferred vendor could not meet security requirements.

• Career Services extends Microsoft CRM across organisation

  Two years ago, a post-restructuring review at government agency Career Services identified a need to create a single view of how people interacted with the organisation.

• Fund to invest $25 million in Salesforce.com startups

  Salesforce.com has launched a US$25 million investment fund to encourage the development of new applications using its Force.com hosted development platform.

• SAP loses CRM berth at Rakon

  It’s game-on between Microsoft and SAP at GPS component-manufacturer Rakon after the company ditched its SAP CRM software in favour of Microsoft’s Dynamics CRM.

• Forum: Putting a new 'C' into CRM

  That little old man who sits in a back room somewhere — possibly at Gartner — dreaming up acronyms for the IT industry doesn’t always get it right. Take CRM, for example: customer relationship management.

• Farmers see unifying effect of Notes-based CRM

  Patchy network connections led rural co-operative purchasing company Combined Rural Traders to opt for a custom-built Domino/Notes-based customer relationship management system.

• A mismatch made in heaven: Siebel meets MYOB

  The software as a service model (SaaS), where applications are hosted online and delivered to users through a web browser, is changing the face of corporate computing. But at one Auckland company the model is allowing the unthinkable: the integration of top-end CRM system Siebel, now owned by Oracle, with the ubiquitous small- and micro-business financial software package MYOB.

• iForget it — Apple says ‘no’ to local software brand-name

  Whangarei-based software company Orbitcoms has drawn Apple’s ire. Apple is threatening legal action over an Orbitcoms brand-name, which it says is too similar to Apple’s iPod, says Tony Shi, Orbitcoms’ chief executive.

• Consumers see little value in CRM: survey

  Most consumers of high technology products say the use of customer relationship management (CRM) software by their vendors has not improved the vendors’ service offerings — and in many cases has made it worse, according to the results of a survey released last week by Accenture.

• Vodafone's blown-out billing project gets late May roll-out

  After years of delay and huge cost over-runs, Vodafone is expected to roll out its new combined billing and CRM system for Australia, New Zealand and the Pacific at the end of next month.

• ACC rolls out rehabilitation system for 2000 users

  The Accident Compensation Corporation is expecting major improvements in rehabilitating injured people after it successfully rolled out at Easter the EOS – “new beginnings” – component of its Fineos claims management system that replaces the bespoke Pathway system.