crm - News, Features, and Slideshows

News

• The 70% failure

  Management Speak: This project is strategically important to the company.

• CRM makes sales staff share

  New Zealand sales staff of property company giant Jones Lang LaSalle have been particularly disinclined to share contact information with colleagues, because they have worked on a commission-only basis and tended to view colleagues as competitors.

• Stationery division leads Warehouse into CRM

  Implementation running for about two weeks

• Mathias: What are the chances?

  Firm's ability to win customers will be limited by competition

• NZ integrator to begin Aussie implementation

  Wellington SalesLogix CRM implementer The Integrators is about to begin the CRM rollout at the large Australian education Open Learning Institute of TAFE.

• SAP takes on its CRM rivals

  New offering could give Siebel a run for its money

• CRM vendor sets up shop

  Company keen to hire "black belt" programmers

• CRM investment returns found lacking in survey

  Newness of CRM implementations may contribute to lack of returns

• CHH links DM, CRM systems

  U-Bix Document Solutions and Carter Holt Harvey have worked closely to manage the latter’s intellectual property and ideas through its new document management solution.

• Brocker unit to boost customer management

  Certus customers include Air NZ, AMP Finance, Fisher & Paykel

• How integrated ERP might work

  A customer wants to order 10,000 shoes from a shoe manufacturer so logs on to its CRM system over the internet.

• Making the ERP connection

  The enterprise resource planning software (ERP) market is expected to lift significantly this year after a global slowdown, as vendors offer the ability to link traditional ERP with CRM (customer relationship management) and SCM (supply chain management) applications. Mark Broatch finds one of the biggest issues for companies moving down this path is making all the pieces work together.

• Case study: Tower

  ERP vendors have a challenge ahead of them trying to cover the waterfront of CRM and supply chain, says the general manager of development for Tower Insurance, David Callender. Your ERP system can’t do everything well and won’t solve all your problems, he says.

• NZ lags in CRM technology

  Kiwi consumers are missing out on best service because firms and government are slacking in customer relationship management (CRM).

• IT manager/business analyst

  Dear What Am I Worth,